Privacy policy
PowerCredit is operated by VMT Partners Pty Ltd (ABN 82692648614). This policy explains how we handle personal information when you check an address or claim a power-bill credit. Version 2026-10.
What we collect
- The address you check, and its map location.
- When you claim: your name, email, optional phone number, a copy of your electricity bill, and details from it (NMI, account holder, retailer, BPAY biller code and reference, issue date, supply address).
- A one-way scrambled form of your IP address, to help prevent misuse.
Why we collect it
To check your home is inside the project area, check you haven't already claimed for the period, let the project team approve your claim, pay the credit to your electricity account by BPAY, and keep a record of the payment.
Who we share it with
The developer that runs each project you claim from, so their community team can approve your claim. We name them on the claim form before you agree. We don't sell your information or use it for marketing. If you ask for reminders, we email you when you can claim again.
How long we keep it
We delete the image of your bill 12 months after your claim is paid or closed. We keep the claim record (including the details read from the bill and the payment record) so payments can be audited.
Cookies and analytics
We use a session cookie to keep your claim together while you fill it in. If you accept cookies, we also use analytics tools (such as Google Analytics) to understand how people use the site. Analytics never receive your address, name, email, phone number, meter number or claim reference, and they don't run on the "My claims" pages or in the developer portal. You can change your mind by clearing cookies for this site.
Access, correction and complaints
To see or correct your information, or to make a complaint, email [email protected]. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).